How to Appeal a Domestic Claim?

Filing a claim for any type of shipment is very easy. Visit the main site of United States Postal Service, click on “File a Claim” under Help category. Both options are available there, claim for domestic shipments and international shipments. In case of mail damage or lost mail customers can file an claim for insured mail but what if your claim is denied ?

In case of denied claim, customers can appeal an international claim and domestic claim as well.

How to Appeal a denied Domestic Claim :-

Appeal a Domestic ClaimThere are two ways to submit appeal, one is online and second is offline. If the original claim was submitted online then customer can submit an appeal online using customer account.

Sign in to the customer account at http://www.usps.com/domestic-claims. On the “Claim History” page, click on the label number or name of the claim that you wish to appeal. Click on “Appeal Claim” option on the “Claim Status” page. Fill out the online form completely and try to be specific as much as you can. In the text box given, you will need to enter the reason for appeal. Read out the Customer Certification statement and check the box if you agree and finally click on “Submit Appeal”.

That’s the easiest way to submit appeal online for denied domestic claim. If you have any document that supports your appeal then upload it on the same page but the document must not included in the original claim and must be in PDF or JPG format.

If the original claim was not filed online then submit a written appeal within 30 days of the date of the original decision. File the appeal to the given address :-

DOMESTIC CLAIMS APPEALS
ACCOUNTING SERVICES
US POSTAL SERVICES
PO BOX 80141
ST. LOUIS, MO 63180-0141

Appeal a Claim Paid for Less Than The Claimed Amount :- 

If any customer got paid less then the claimed amount than he / she can appeal a claim for it online or in writing to the following address :-

CHECK PROTEST
ACCOUNTING SERVICES
PO BOX 80141
ST. LOUIS, MO 63180-0140

What to do if Claim is denied second time?

Customers have two chances to appeal a claim so if the claim is denied second time then appeal a claim final time. If the appeal was made online then make this second appeal online and if in writing then write an appeal to Consumer advocate within 30 days of the date of second denial. Submit the final appeal to :-

CONSUMER ADVOCATE
DOMESTIC CLAIMS APPEALS
475 L’ENFANT PLAZA SW
WASHINGTON, DC 20260-2200

What information is necessary to appeal a claim :- 

  • Give an accurate reason that why your claim or case should be reviewed.
  • Proof of Value
  • Evidence of Insurance Purchased
  • Proof of Damage
  • Proof of Mailing

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