USPS Customers can file a claim anytime for domestic and international shipments. You will need the tracking or label number, proof of value, evidence of insurance purchased and proof of damage to file a claim. Click here to know more about filing a domestic and international claim.
What if your international claim is denied?
If USPS international claim is denied then in that situation you can appeal a decision. File an written appeal within 60 days of the date of original decision. File it to the given address :-
INTERNATIONAL CLAIM APPEALS
PO BOX 80146
ST. LOUIS, MO 63180-0146
How to Appeal a claim that was paid as a smaller amount?
Submit a protest appeal by filling a appeal. File an written appeal within 60 days of the date of the check that was sent in an amount less than the insured amount. File it to the given address :-
PO BOX 80140
ST. LOUIS, MO 63180-0140
What if the claim is denied second time?
If your claim is denied second time then you can file an appeal to Consumer Advocate. Use written appeal and file it within 60 days of the date of the denial. File it to the given address :-
INTERNATIONAL CLAIMS APPEALS
475 L’ENFANT PLAZA SW RM 4541
WASHINGTON, DC 20260-2200
Following information is necessary in order to file an appeal :-
- Proof of Value
- Evidence of Insurance Purchased
- Proof of Damage
- Tracking Number or any Proof of Mailing